Frequently Asked Questions (FAQs)
1. What services does GREEN BEE PROCLEAN offer?
GREEN BEE PROCLEAN offers a wide range of cleaning services, including residential cleaning, commercial cleaning, move-in/move-out cleaning, and customized green cleaning options. We use eco-friendly products to ensure a safe and sustainable clean.
2. Are your cleaning products eco-friendly?
Yes! As part of our commitment to sustainability, GREEN BEE PROCLEAN uses only eco-friendly, non-toxic cleaning products. Our goal is to provide a safe and healthy environment for our clients and their loved ones. While we prioritize eco-friendly products, but if clients prefer different products or need heavy-duty products for specific cleaning, we can accommodate those requests
3. Do I need to provide cleaning supplies and equipment?
No, our team arrives fully equipped with all the necessary supplies and equipment. However, if you have specific preferences or require particular products, please let us know in advance. We don’t carry ladders for safety reasons.
4. How can I book a service with GREEN BEE PROCLEAN?
Booking is easy! You can schedule a service by calling us at 215 980 7961, or using our online booking form. We’ll work with you to find a convenient time and tailor the service to meet your needs.
5. How far in advance should I schedule a cleaning appointment?
For the best availability, we recommend scheduling at least one week in advance. However, we also accommodate same-day and emergency cleaning requests based on our team's availability.
6. What is your cancellation policy?
If you need to cancel or reschedule, please notify us at least 48 hours in advance. Last-minute cancellations or no-shows may incur a cancellation fee as outlined in our cancellation policy here.
7. Can I schedule recurring cleaning services?
Absolutely! We offer flexible scheduling options for weekly, bi-weekly, and monthly recurring services. Clients who schedule recurring services may also be eligible for discounted rates.
8. Do I need to be home during the cleaning?
We recommend that you be present at the beginning of the cleaning to provide access to our team and conduct an initial walkthrough to highlight any specific areas you’d like them to focus on. You are also welcome to return at the end of the service for a final inspection. If you’re unable to be there in person, please inform our office of the location and access code for a lockbox or the placement of a hidden key. We also suggest providing notes on your main priorities to ensure the cleaning meets your expectations. All GREEN BEE PROCLEAN staff are thoroughly vetted and trained to respect client privacy and property.
9. What happens if something is missed during the cleaning?
We strive for perfection, but if something is missed, please contact us within 24 hours. We’ll arrange to correct the oversight as quickly as possible, free of charge.
10. What if something gets damaged during cleaning?
Our team is trained to handle your belongings with care. In the rare event of damage, please notify us immediately, and we’ll work with you to resolve the issue, including insurance coverage if necessary.
11. Do you offer customizable cleaning packages?
Yes, we understand that every home and business is unique. Our services are customizable to fit your needs, and we’re happy to discuss any special requirements or preferences you may have.
12. How does GREEN BEE PROCLEAN handle sensitive areas or valuables?
Our team is trained to follow client instructions regarding sensitive or high-value items. If there are specific areas or items you want us to avoid, please inform us in advance.
13. Are pets okay during the cleaning?
GREEN BEE PROCLEAN is a pet-friendly company! Our team is trained to work safely around pets. For any pets with aggressive tendencies, we recommend keeping them in a secure, gated area or outdoors to ensure our cleaners’ safety. If you won’t be home when we arrive, please provide instructions for managing your pet during our visit. To make the experience comfortable for everyone, kindly inform us of any pets in the home at least 24 hours prior to our arrival.
14. What payment methods do you accept?
We accept various payment options, including credit cards, debit cards, bank transfers, Venmo, and Zelle. Credit and debit card payments are subject to a 3.7% transaction fee. We also accept personal checks. For recurring services, we offer automated billing options. Payment is due on the day of service.
15. How can I provide feedback or report an issue?
Your feedback is valuable to us! You can submit feedback via our website or contact our
customer support line by calling or texting 215-980-7961. We review all feedback to ensure we continue meeting and exceeding our clients' expectations.
16. What should I do if I need help outside of business hours?
For urgent concerns, please call or text us at 215-990-7961 and leave a detailed message; we’ll respond promptly. For non-urgent matters, you can also email us by filling out the form on our website, and we’ll get back to you during business hours.
17. Are window cleanings included in regular services?
We generally provide an interior window wipe-down as part of our standard cleaning. For a full window cleaning, including tracks and exterior, we recommend scheduling an appointment with our Window Specialist. Please call us to arrange a dedicated window cleaning service.
18. Do you clean inside of appliances?
Yes, cleaning the inside of the microwave and the exterior surfaces of appliances is included in our standard service. For cleaning the inside of the oven or refrigerator, a small additional fee applies. Please let us know if you’d like to add this service when booking.
19. Will your team arrive at the scheduled time?
Our team aims to arrive as close to your scheduled time as possible. However, to allow for variations like traffic or last-minute requests, we ask for a 30-45 minute arrival window. We prioritize timing to ensure each cleaning is completed to our standards and satisfaction.
20. Is laundry included in your services?
Laundry services for linens and towels are available upon request at an additional $50 fee per load. This includes washing, drying, folding, and putting away items, but excludes ironing. Please provide access to your machines and laundry detergent. By requesting laundry, you agree that the items are suitable for a normal wash cycle and tumble drying.
21. What tasks are included in a typical cleaning?
Our standard cleaning includes bathroom cleaning, living areas, floors, reachable interior windows, and general kitchen cleaning, including the inside of the microwave and the exterior of the oven and fridge. For deep cleaning or specialized tasks like carpet cleaning, please arrange these separately as additional services.
22. Do you handle emergency cleanings?
Yes, we understand that emergencies happen. Contact us as soon as possible, and we’ll do our best to accommodate emergency cleaning requests based on availability.
23. Why should I trust GREEN BEE PROCLEAN?
GREEN BEE PROCLEAN is dedicated to high standards, using eco-friendly products, and employing trained, vetted cleaning professionals. Our commitment to quality, safety, and client satisfaction has built trust with many clients, and we strive to deliver excellent, reliable service with every visit.
24. How can I prepare before GREEN BEE PROCLEAN arrives?
To ensure a smooth cleaning, we suggest you pick up any personal items, toys, or clothing. Also, please secure pets in a comfortable area during the cleaning. These steps help both our team and your household for an efficient, thorough cleaning experience.
25. Can I provide my team with special instructions?
Absolutely! We encourage you to share any specific preferences or instructions to ensure our cleaning meets your expectations. To have your instructions recorded in our system, please call or text at 215 990 7961 and our team will log your preferences in your file. This way, we can follow your guidelines consistently for each visit without needing a reminder.
26. Are your cleaners carefully screened?
Absolutely. All GREEN BEE PROCLEAN cleaners go through a thorough screening process, including background checks, reference verifications, and interviews. Only experienced and trustworthy individuals join our team to ensure you receive the highest quality service.
27. Are parking fees added to the service total?
Parking fees may be added if free parking is not available within two blocks of your location. If you have specific parking instructions, please contact us 48 hours in advance so we can add it to your file. We do our best to accommodate parking needs.
28. How long does a typical cleaning take?
The time required depends on the size and condition of the space. For deep cleaning, we require a minimum booking of 2 hours with two cleaners. Recurring service is offered at a flat rate, making it more economical than a deep clean.
29. Why is my initial cleaning service more expensive than regular appointments?
The initial cleaning session helps establish a high standard for maintaining your space, which may require more time and effort. During this first visit, our team focuses on deep-cleaning tasks, like removing accumulated dust, mildew, soap scum, and grime, to bring your home to our service standard. This thorough approach ensures a cleaner starting point for all future appointments. For a customized estimate, please call or text us at 215 980 7961 for a free consultation.
30. Do you always send the same housecleaners?
Yes, whenever possible, we prioritize assigning the same cleaning team to your home for consistency and familiarity. However, in cases where a team member is unavailable, we will select a trusted substitute from our trained staff to uphold our quality standards. Rest assured, every member of Green Bee ProClean has undergone extensive training to deliver reliable and consistent results.
31. Do your housecleaners accept tips?
Tipping is not expected, but our cleaners greatly appreciate it when clients choose to offer one. Some clients prefer to tip at the end of each visit, while others save it for the holiday season or year-end. If you’d like to show appreciation another way, leaving a positive review on Google or our website is always welcome and meaningful to our team!
32. What tasks do you not typically handle?
Green Bee ProClean focuses on delivering high-quality, professional cleaning services that make your home comfortable and spotless. However, to ensure effective service, we typically avoid tasks such as:
• Organizing or decluttering personal items
• Cleaning toys or pet waste
• Washing more than a few dishes
• Cleaning inside of fireplaces
We specialize in thorough cleaning, not home organization. If requested, however, we are happy to include appliance interiors, like cabinets, stoves, and refrigerators, as part of a deep-cleaning package.
